Shipping, Processing & Returns

We recommend ordering by Saturday, December 12 for delivery by Christmas with free shipping to the continental US.

We’ll ship your order on time, but carrier delays can happen, so Christmas delivery isn’t guaranteed. Ordering early gives your gift the best chance of arriving in time!

*See our Holiday Shipping Deadlines page for more Christmas delivery information.

• Maps & travel décor: Handcrafted to order in the USA and ship within 3–5 business days.
• Pin-only orders: Typically ship within 1 business day.

Processing begins the business day after you place your order or approve your requested proof. Shipping transit time is additional.

You’ll see an instant preview before adding your map to the cart. Carefully check spelling, punctuation and capitalization.

• Everything looks right? Select “I Approve My Proof.”
• Need changes? Select “No, I Need Some Help” and enter your requests in the box.
• Want an emailed proof? “Select ‘No, I Need Some Help’ and enter ‘Send Proof’ in the box.”

Proofs are emailed within 1 business day, Monday through Friday. If a proof is requested or needed to clarify your personalization, processing begins the business day after approval.

• Orders over $100 qualify for free ground shipping within the contiguous U.S.
  
• Due to high shipping costs, only rolled canvas posters and push pins can be shipped to Alaska and Hawaii.

Please note: Maps and push pins may ship separately.

• Most map orders ship via FedEx, UPS or Amazon Logistics and arrive within 3–5 business days after pickup, in addition to processing time.
  
• Pin-only orders ship via USPS unless express shipping is selected at checkout.
  
• Maps and pins may arrive separately.
  

Carrier Delays: We work hard to ship your order promptly, but weather, high shipping volumes or other unexpected events can delay delivery once it’s with the carrier. Transit times are estimates and cannot be guaranteed. Thank you for your patience and understanding if a delay occurs.

Express shipping is available at checkout for select products. Rates for large maps can be substantial due to oversized packaging.

• Express shipping shortens transit time only. Our 3–5 business day processing time cannot be expedited.
  
• Transit times count business days, Monday through Friday. A 2-day shipment picked up Thursday would normally arrive Monday.

Push pins and rolled canvas posters can ship to P.O. boxes. Gallery-wrapped and framed maps require a physical street address.

Please check your shipping address before placing your order. Once an order ships, we cannot change or redirect it.

If your package is returned due to an incorrect or incomplete address, additional shipping fees apply to resend it.

Need to correct an address before shipment? Email info@pushpintravelmaps.com.

Select products can ship to APO and FPO addresses for an additional fee. These orders ship via USPS and typically take 2–4 weeks in transit. Delivery dates cannot be guaranteed.

Select products can ship to Canada:

• Framed maps: Available in our 24 × 36-inch size only.
• Rolled canvas posters: Select designs are available in larger sizes for mounting and framing locally.

To check availability and shipping costs, add your item to the cart and enter your province and postal code in the Shipping Rate Calculator.

Duties and taxes are included in the shipping rate, with no additional fees upon delivery.

We currently ship only within the United States and Canada due to the size of our maps and international shipping costs. Thank you for your understanding!

If tracking shows your order was delivered but you haven’t received it, email info@pushpintravelmaps.com with your order number and confirmed shipping address so we can help.

Maps and pins may arrive separately. Pins ship via USPS, so please check your mailbox.

We carefully package every order, but shipping damage can occasionally happen. If your order arrives damaged, email info@pushpintravelmaps.com within 14 days of delivery with:

• Your order number
• Clear photos of the damaged item
• Clear photos of the exterior packaging

We’ll send a free replacement. Photos are required to process the carrier claim and help us arrange your replacement quickly.

Every map is covered by the Push Pin Promise. If your map isn’t quite right, contact us within 30 days of delivery to arrange a return or exchange.

• Exchanges: Choose a different map style, frame color or size with no restocking fee. Price differences and exchange shipping fees may apply.
• Non-personalized returns: Receive a full refund.
• Personalized returns: Receive a refund minus a 20% restocking fee.
• Holiday extension: Orders placed in November and December can be returned or exchanged through January 31.

To get started, email info@pushpintravelmaps.com with your order number.

You will be responsible for return shipping unless the return is due to our error. Return shipping costs vary by map size and location and may be higher for larger maps.

See exchange shipping rates and full details in our Push Pin Promise.